The Big Shift: AI @ Work - March 7, 2025

AI Reshapes Work as Experts Urge Strategic Design, Enterprises Double Down on Customization

Your go-to rundown on AI’s impact on the future of work—delivered almost daily. Each edition highlights three must-read stories on everything from job disruption and upskilling to cultural shifts and emerging AI tools—all in a crisp, Axios-style format.

In today’s edition…

A refreshing set of uplifting predictions for the relationship between AI and jobs. Vanguard’s Global Chief Economist predicts AI will drive historic economic growth without the mass job losses many fear. Experts from MIT and Microsoft emphasize that AI’s impact depends on how we design its role in the workforce, with opportunities to expand access to specialized fields and drive innovation. Meanwhile, enterprise AI is entering a new phase of maturity as businesses shift toward customization.

Let’s dive in. 👇

ONE // Vanguard Global Chief Economist: AI Will Bring Disruption Without Disaster

Contrary to other recent prognostications, Vanguard Global Chief Economist Joe Davis says AI is set to drive the fastest economic and productivity growth in a generation—without the mass job extinction many fear. Davis sees AI as a transformative force that will automate routine work, augment human expertise, and reshape industries rather than replace them outright.

🔍 By the numbers:

  • 4 out of 5 jobs will be affected by AI—but mostly through augmentation, not elimination.

  • 43% time savings expected across most professions as AI automates repetitive tasks.

  • 25% of working hours in 800 reviewed occupations could be automated.

  • 20% automation rate by 2035—freeing up the equivalent of one workday per week.

  • 3% projected GDP growth in the 2030s, the fastest U.S. economic expansion since the late 1990s.

Why it matters: The narrative around AI often skews dystopian, but Davis says history tells a different story. Like the personal computer, AI won’t erase jobs wholesale—it will redefine them. Workers will shift toward higher-value, uniquely human tasks while automation handles repetitive tasks.

🛠️ What changes?

  • AI as a “copilot” – Instead of replacing roles, AI will enhance them. Nurses, teachers, accountants, and managers will offload admin-heavy tasks and focus on decision-making, creativity, and problem-solving.

  • Increased productivity – Automating 20% of tasks across industries means more output per worker, not necessarily fewer workers. That’s a recipe for wage growth, innovation, and economic expansion.

  • Job churn is real – While AI will create new opportunities, up to 20% of jobs could disappear due to automation. Workers in vulnerable industries will need reskilling to remain competitive.

The bottom line: According to Davis, AI is disruptive, not dystopian. Its long-term impact depends on how companies, workers, and policymakers adapt. Those who embrace AI as a tool rather than a threat will be best positioned for the opportunities ahead.

Source: Vanguard

TWO // AI and the Future of Work: A Design Challenge

AI is poised to reshape work—not just by automating tasks, but by complementing human expertise in new ways. At a thought leader event hosted by Northwestern’s Center for Human-Computer Interaction + Design (HCI+D), MIT economist David Autor and Microsoft chief scientist Eric Horvitz stressed that AI’s impact will depend on the choices we make now.

🔍 Key takeaways:

  • Like electricity or the steam engine, AI is a general-purpose technology that .

  • 25% of cognitive tasks across industries could be automated, but AI’s real value lies in augmenting human decision-making.

  • New roles will emerge as AI lowers barriers to specialized fields like coding, legal research, and healthcare.

  • Education, healthcare, and frontier science will see transformative AI applications—from improving learning outcomes to accelerating medical discoveries.

🤖 Beyond automation: AI as a partner

  • AI will supplement—not replace—human judgment in complex, high-stakes fields like medicine, law, and engineering.

  • AI tools could expand the talent pool by enabling more people to participate in specialized professions with less extensive formal training.

  • AI’s success depends on human collaboration, not just efficiency gains. "We’ve barely scratched the surface of AI’s potential for collaborative work," Horvitz said.

🚀 AI in high-impact fields:

  • Healthcare & biosciences – AI is revolutionizing drug discovery, protein modeling, and personalized medicine.

  • Climate & food security – AI can improve agriculture, climate modeling, and resource distribution to address global challenges.

  • Education – AI-driven tools can enhance learning and accessibility, tailoring education to individual needs.

⚖️ Shaping AI’s future:
Autor and Horvitz warn against a wait-and-see approach—governments, businesses, and workers must actively shape AI’s role in the economy.

  • Policy and governance will be crucial to ensure AI promotes shared prosperity, not economic disparity.

  • Training and reskilling programs should focus on helping workers transition into AI-augmented roles.

  • "The future is not a prediction exercise—it’s a design exercise,” Autor said.

The bottom line: According to Autor and Horvitz, AI will redefine work, not replace it. Whether it deepens inequality or unlocks new opportunities depends on deliberate action in policy, education, and workforce development.

THREE // The Next Phase of Enterprise Generative AI Maturity is Customization

Businesses are moving beyond off-the-shelf AI. They are customizing generative models to integrate proprietary data, drive efficiency, and gain a competitive edge.

🔍 By the numbers:

  • 50% of executives prioritize AI customization for efficiency gains, while 49% see it as a pathway to unique, differentiated solutions.

  • 67% of companies are leveraging Retrieval-Augmented Generation (RAG)—a technique that improves AI accuracy by pulling in company-specific, up-to-date information instead of relying solely on the model’s training data.

  • 54% still rely on manual model evaluation, but 26% are adopting automated performance tracking to ensure AI reliability.

  • 52% cite data privacy as the biggest challenge in AI customization, with security concerns escalating in larger enterprises.

🚀 State of play:
Companies across industries—telecom, legal, retail, and advertising—are aggressively customizing AI. AT&T is using AI to streamline IT and HR processes, while Harvey AI is transforming legal research with models fine-tuned for lawyers.

⚠️ Between the lines:

  • Data integrity is crucial for AI performance, but maintaining security and privacy remains a challenge.

  • AI customization introduces risks—hallucinations, security vulnerabilities, and prompt injection attacks remain key concerns.

  • The future is multi-agent AI—companies are developing AI systems that not only generate content but autonomously complete complex tasks by learning from internal expertise.

📢 What’s next:
AI customization has become a competitive imperative. As automation advances, companies must navigate the tension between innovation and governance, ensuring their models deliver both impact and security.

SourceMIT Technology Review

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This edition of The Big Shift: AI @ Work may have been edited with the assistance of ChatGPT, Claude, Gemini, Grok, Perplexity, or none of the above.

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